Shipping policy

Shipping and Returns Policy

Shipping

At Cocky Underwear, we’re committed to delivering your order as quickly and affordably as possible. We offer several shipping options to accommodate your needs:

  • Regular Post (Domestic): Estimated delivery within 6-10 business days.
  • Express Post (Domestic): Estimated delivery within 2-6 business days for those who need their Cocky gear a bit faster.
  • International Shipping: Delivery times vary by location. For an estimated delivery timeframe, please contact our team.

Please note that delivery times are estimates and may be subject to unexpected delays beyond our control.

Returns

We hope you love your new Cocky Underwear, but if you need to return your item, here’s what you need to know:

  • Return Shipping Costs: You are responsible for covering the cost of return shipping. Shipping costs are non-refundable, and if a refund is issued, the cost of return shipping will be deducted from your refund.

  • Shipping Address for Returns: To return your product, please mail it to:

    Shop 2 /65 Princes Hwy, Fairy Meadow NSW 2519

  • Tracking and Insurance: For more expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, so tracking is advised to ensure peace of mind.

  • Exchanges: Depending on where you live, the time it may take for your exchanged product to reach you may vary. We aim to process exchanges as quickly as possible upon receipt of the returned item.

If you have any questions or need assistance with your return or shipping options, our team is here to help. Reach out to us at support@cockyunderwear.com.

Thank you for choosing Cocky Underwear!

Quick Shipping

We offer Express Post, Standard Post through Australia Post, and international shipping options.

Customer service

Our team is here to make your Cocky experience as smooth as possible. Whether you need help with sizing, tracking an order, or anything else, we’re just a message away and ready to assist! support@cockyunderwear.com

Cocky Club Coming Soon

Our exclusive membership options are coming soon – get ready to join the Black Cockatoo Club for perks, style, and a whole lot of Cocky confidence! A rare club for the most exclusive strutters.

Secure payment

At Cocky Underwear, we accept major credit/debit cards, PayPal, and offer Afterpay for interest-free installments – giving you flexible, secure payment options.